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sense 2 turns on only when plugged to charger

‎06-07-2025 22:41

‎06-07-2025 22:41

Hi Fitbit support team,

Need your help here. My Fitbit sense is starting only when i plugged into charged and turn of when i removed the charge cable. I went through few articles and did reset, updated and performed few trouble shooting steps, but still didn't help. It was good before, not sure what is happening all of sudden. 

Google/Fitbit support, Please help here, i have invested 1 months salary to buy this. Kindly please help.

Thank you

freddie1123

Best Answer
1 REPLY 1

‎06-07-2025 23:59

‎06-07-2025 23:59

Hi everyone,

Following my recent interaction with Fitbit Support, I wanted to share my experience regarding their limited one-year warranty and support process.

If your product is still within the one-year warranty period, Fitbit will assist you and may offer a replacement if it's eligible. However, if your device is out of warranty, their support is extremely limited. They simply advise purchasing a new device — no repair options, no discount offers, and no other form of assistance.

Considering the high cost of these smartwatches, it's disappointing to know that once the limited one-year warranty expires, there’s essentially no support available. It feels like the only option left is to discard the device and buy a new one, which isn’t ideal from a customer experience or sustainability perspective.

This has been my personal experience, and I hope Fitbit considers improving their post-warranty support in the future.

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Best Answer