wrist band too small for my wrist- Sense 2

[pdklr]

I tried a chat with fitbit that was completely useless and only suggested that I use the community forum.  I sent the same message, wrist band too small for my wrist, only to get a very vanilla response with no way to continue the conversation.  I still do not have any resolution to my issue and am sorely disappointed that I am having to work so hard to be able to use my new Sense 2 which I was given as a Christmas gift.  For the cost of the fitbit and being promoted as a "health and fitness" product your customer service really is very poor.  I am seriously disappointed and will not be able to recommend your products to anyone.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@pdklr , A warm welcome to the Community! Thank you for sharing your feedback regarding your experience and the size of the wristbands. 

We appreciate your feedback, and apologize for the feeling you got during your conversation with support. 

At this time we do not offer bigger options on wristband for the Sense 2. 

I assume that the mentioned you to post your inquiry here on the Community! But I'm almost quite sure that they invited you to post your suggestion for bigger bands on the Feature suggestion board. 

If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments. 

Thanks for your feedback and for participating in our community!

[Odyssey13]

Hi @pdklr  try checking Amazon for a Sense 2 extender for the band. It's the only way I know of to get the band to be longer.