help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

5 Year User - Sense Is The First Device To Not Pickup My Hear Rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2020 01:48

‎09-29-2020 01:48

I've been wearing a Fitbit of some kind since the middle of 2015 and the Sense is the first one that just won't pick up my heart rate at all.  4 days in and the only thing it tracks is steps.  I do wear it over skin that is tattooed but that has never been an issue in the past and I have tried just about every product of theirs minus the Versa.  I believe the Surge was my previous model used and it worked like a charm. Anyone else having this issue?

Best Answer
3 REPLIES 3

‎09-29-2020 02:17

‎09-29-2020 02:17

I have been having the same issues with the Sense. I was really looking forward to the new watch and all its features but I’m rather disappointed with it. Especially the way it rates my heart rate during exercise. When I’m doing my training and my heart is pounding in my chest, the watch says 128 bpm!!!! My Versa 1 was way better! This is really unacceptable for the price you pay! If the measurements for heart rate are that much off, all the other ratings have to be off as well. What is fitbit going to do to solve this QUICKLY 

Best Answer
0 Votes

‎09-29-2020 02:39

‎09-29-2020 02:39

Perhaps the sense you got is faulty? Or maybe you've just become so fit that your heart rate is difficult to detect?

Best Answer
0 Votes

‎09-29-2020 03:29

In response to wookietim

‎09-29-2020 03:29

I don’t know... I train using heart rate so this is really frustrating. I have read some online reviews and most of them are reporting issues with inaccurate heart rate measurements of the Sense. If my watch is faulty, I would certainly like to know and get it replaced. I’m really looking forward to FitBits answer to this issue!

Best Answer
0 Votes