help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

8/8/22 Update got stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2022 11:58

‎08-07-2022 11:58

My Sense was updating and would not progress past "installing." I have restarted it and now it's stuck on the logo. My iphone app doesn't recognize it. Anyone have any suggestions?

Best Answer
0 Votes
2 REPLIES 2

‎08-07-2022 15:04

‎08-07-2022 15:04

Hi brenp23... when you say you 'restarted it', did you hold the button for 10+ seconds until the Fitbit logo came up?  If not, then maybe try that first.  If you can successfully get the Sense re-set, then try pairing with your iphone again.  (i.e. delete the BT device on the iphone and then set things up again).

Hope this helps...

 

Best Answer
0 Votes

‎08-07-2022 19:28

In response to Drtolson

‎08-07-2022 19:28

Yes, I held the button down for 10 seconds and it started loading but got stuck on the logo screen. It had never finished installing when I restarted it, which I did because it was installing for hours, and now I think it's unable to load. The iphone fitbit app doesn't recognize it. I'll try to uninstall it and see if that helps. 

Best Answer
0 Votes