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A Cautionary Tale

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‎04-01-2022 08:40

‎04-01-2022 08:40

I got a new Fitbit Sense. I switched it on, it synced with my app and then started a firmware update which was going to take a while so I went off and got on with my day. When I got back I had done an additional 2500 or so steps once the Sense firmware finished updating I pressed Sync on the app and it didn't see my Charge 4, connecting the Sense had kicked it off. I re-connected the Charge 4 and it was reset to the earlier step count throwing out the 2500 steps I had added. Hardly a major problem but iritating none the less.

The moral of this tale is, only setup your new Sense when you have plenty of time to wait for the firmware to update.

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3 REPLIES 3

‎04-01-2022 08:45

‎04-01-2022 08:45

You cannot have Sense and Charge 4 on same account.  If you went through Add a Device, even before getting to firmware update, it should have noted you already have a Charge 4 and asked if you wanted to remove Charge 4 so you could use your Sense.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-01-2022 09:05

‎04-01-2022 09:05

@JLeith You went about your day so how do you know the update takes plenty  of time? I haven't had an update take even 5 minutes.

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0 Votes

‎04-02-2022 15:25

In response to TommyIzzo

‎04-02-2022 15:25

It depends if you are connected via WiFi or Bluetooth. Once i made a mistake to update my wife's Sense via Bluetooth and it took literally hours.

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