Activity app doesn’t work

[Rxf169]

When I press on activity bottom it does n’y work?

[Gr4ndp4]

Hi, @Rxf169 , welcome to the community, can you please provide more information. There is an "Exercise" icon on your "Sense", is this what you are telling us about? If you are not getting a response from your "Sense" try restarting it by holding the side button for about 10 seconds, the display will go out and the Fitbit logo will appear (you can release the button when you see the logo). This video explains the set-up procedure which includes useful advice. How to Set Up Fitbit Sense (Step-by-Step) - YouTube 

I hope this is helpful.

Cheers

[Rxf169]

Hello,

I reboot my Sense, I closed and reopened it, I reinstaled my Sense on my phone and nothing works. I’m not able to access Exercice app. When I open the Exercice app, i can’t see any exercice like jogging or other. Thé vidéo wasn’t helpful.

thank you to help me!

[Gr4ndp4]

Hi, @Rxf169, Are you touching the "Exercise" tile in your Fitbit app on your phone and exercises you have completed do not appear in the drop-down. Alternatively, are you talking about the "exercise" icon on your "Sense" (having swiped left from the clock face) Please advise the make and model of your mobile phone.

Please post here.

Cheers

[Rxf169]

Hello,

I’m talking about the "exercise" icon on your "Sense.

Envoyé de mon iPhone

[Gr4ndp4]

Hi @Rxf169, I see you have an iPhone, please confirm the model and O/S, bear in mind you need iOS 14 or higher. I'm trying to replicate your problem but I'm not having any success. I appreciate you are writing in your second language, I can move your posts to the French board if you prefer. In the meantime, you might like to look at the manual  (page 55) which explains how the function should work. On my "Sense" I touch "Exercise"> and get Recent, Swim, Walk, Workout then all exercises with a list of 18 choices (which is what I think you are looking for) The "recent" section self-populates using your last exercises. If you are not able to make any progress I suggest you talk to "Customer Support" here (this is a dynamic link which may put you through to a French-speaking member of the support team depending on where you call from).

I do hope this is helpful, let me know if you would like me to move these posts to the French board.

Cheers

[Rxf169]

Hello,

Please move my request to your French colleagues.

I have an IPhone 13 and all updates are installed.

Thank you!

Envoyé de mon iPhone

[Gr4ndp4]

Hi, @Rxf169, I will now move your post to the French board where I am sure community members will be happy to assist you in French.

Cheers

[GraceGFitbit]

Hello @Rxf169,

To prevent confusion, we ask users to shared their ideas in the language of the forum in which they are participating, in this case, English. Here you can have support in French : https://community.fitbit.com/t5/Communaut%C3%A9/ct-p/FR

We currently support French, Italian, Spanish, German, Korean, Chinese, Japanese and English. Hopefully we'll support more languages in the future.

I'll be more than glad to help you in the French forums, so if you can post in French that would be amazing! 

Best regards.