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Activity goals not reflecting correctly in the App and Sense

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‎07-12-2022 20:30 - last edited on ‎07-19-2022 15:19 by Fitbit Moderator

‎07-12-2022 20:30 - last edited on ‎07-19-2022 15:19 by Fitbit Moderator

I have a new Sense and what I have noticed is that in the activity and wellness option within the fitbit app on my phone. . When I click on daily activity, then select Distance...i have 3 there representing my mileage goal daily. For some reason, even though I usually log over 4 miles. It never reflects that I reach that goal on the watch or the fitbit app. It always shows that I am short..if I change it to 2 it seems to work in that scenario but if I put 4 there it doesnt work even though I ran 4.5 miles today. I cant figure out why this is happening. I have reinstalled the fitbit software on my android phone, I have replaced my Sense watch but nothing seems to fix this issue. 

 

Moderator edit: updated subject for clarity

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‎07-19-2022 15:17

‎07-19-2022 15:17

Welcome to the Fitbit Community, @BBoYJohn.

 

Congrats on your new Fitbit Sense. Thank you for informing us about the difficulties you experienced with your Fitbit app and for the troubleshooting steps you’ve performed.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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