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Advertised free Premium account for 6 months

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‎07-12-2022 05:04 - last edited on ‎07-12-2022 07:23 by Fitbit Moderator

‎07-12-2022 05:04 - last edited on ‎07-12-2022 07:23 by Fitbit Moderator

I did a lot of research before buying my Fitbit Sense from Amazon.  Both the Fitbit and Amazon websites advertised a 6-month free membership for the Premium feature.  Over the weekend I set up my new Sense and during the setup a subscription to Premium account was made on my Google account for $79 beginning on October 8, 2022.  That's only 90 days.  Why did I not get the free 6 months as promised?  Also where is my "free" 6 months of Calm?

If Fitbit can't honor its advertising commitments I am not going to pay for a Premium subscription and may even return the device to Amazon while I still can.

 

 

Moderator edit: format.

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2 REPLIES 2

‎07-10-2022 12:38

‎07-10-2022 12:38

I just received my Fitbit Sense yesterday from Amazon.  I'm in the process of setting it up on Android.  Both your website and the product description on Amazon state that the Premium is supposed to be 6 MONTHS free; however, I only got 90 DAYS.  What's up with this bait and switch and how do I get this extended to the promised 6 MONTHS?  I saw this in my Google account under the payments and subscriptions section.  

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‎07-12-2022 08:18

In response to SunsetRunner

‎07-12-2022 08:18

Hello @SunsetRunner and welcome to the Community.  The Community is a user to user help site.  Please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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