Any tips for making Sense button press more reliable?

[DaveDi]

The one real issue that I have with my new Sense (Ionic replacement) is the side button. After 3 days of practicing with it, I still can't get the single press to work on the first try more than about half the time. Press and hold and double press are worse, and really aren't even worth the effort. Is there some technique that I'm missing, or could there be a problem with the watch?

[Guy_]

Hi @DaveDi -  normally the button isn't used often. Swipe the watch face to the right to get to Quick Settings and make sure the watch icon is enabled, and the Sleep [moon] and Do not disturb icons are disabled.

So when you raise you wrist to look at the watch it comes on automatically.

Pushing the button is a squeeze between first finger and thumb, such that the fleshy part comes into contact with the button, A finger nail won't work.

Practice just turning on/off the screen till you get the hang of it.

[DaveDi]

I've gotten into the habit of turning the Fitbit on with movement or double-tap, but it would be nice if the button worked reliably. There's nothing wrong with the quick settings, and I'm using it the correct way. It just works when it wants to. For instance, if I'm several menus away from the clock, I have to swipe over and over to get back to the clock. Or I can press the button and maybe it works, maybe it doesn't. Double click to bring up the shortcuts seldom works. Press and hold for the voice assistant or restart is a crapshoot. Even if I get a buzz that it recognized the button press, it may or may not recognize the hold.

As you said, I can get around most of this, but I really shouldn't have to.

[Guy_]

@DaveDi  -  thanks for the clarifications if may be a software issue as other people report in the forums having the same problem.

Have you tried a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart and charge it.

If that doesn't work probably best to contact Fitbit Support directly. They may be able to help you with a more intensive repair.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.