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Auto-recognize not working-Sense

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‎03-09-2022 22:59 - last edited on ‎04-06-2022 16:20 by Fitbit Moderator

‎03-09-2022 22:59 - last edited on ‎04-06-2022 16:20 by Fitbit Moderator

I bought the Sense 4 weeks ago and the the auto-recognize feature has never worked for swimming. It detects elliptical and walking fine but not swimming. I always do breaststroke for 30 mins non stop, I never had this problem with my old   Inspire and Luxe so it’s definitely not a problem with my swimming technique. I have been through all the trouble shooting steps like restarting the Sense, unpairing and re-pairing Bluetooth with my iPhone 13, uninstalling and reinstalling the app but nothing helped. I contacted customer service twice who haven’t been able to help and just told me that someone will be in touch (which was last Friday, a week ago) but I’ve heard nothing from them. Feel very annoyed and ripped off by Fitbit! Has anyone else had this problem with the swimming not working? 

 

Moderator edit: updated subject for clarity

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‎04-06-2022 16:19

‎04-06-2022 16:19

Thank you for visiting the Fitbit Community, @The_Blanket.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

I noticed that Customer Support has replied back to you. If you don't see their response, please check your spam folder. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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