Back part of the Sense is coming unglued

[ChrisHo]

I was having problems with the screen being black after the last update. Now it won’t even turn on at all, as I was double checking the device, I noticed that the back (silver, mirror like part) seems loose (by gently pressing it down I can see the edges moving). I got it when it first came out and only take it out to charge. I’m now afraid that because the back is getting disconnected/unglued there could be some gaps where water was able to pass through and damage the device. I’m really annoyed by this, specially reading about users with screens falling off. Seems to me that Fitbit lack some decent QA. Had a Garmin Active HR that lasted me some good 3 years and replaced with the Fitbit Sense that didn’t make it to 1 year on a much lighter use ><

Moderator edit: subject for clarity

[Guy_]

That's a new problem, normally only the front falls off!

Best to get it replaced under warranty.

[WilsonFitbit · Accepted solution]

Hello @ChrisHo. Welcome to the community forums. @Guy_ Nice to see you around and thanks for your input. 

@ChrisHo I'm sorry for the experience and thank you very much for taking the time to provide detailed information and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I was able to see that you reached out to our Support Team and they provided information and assistance. If you still have questions about your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around. 

[ChrisHo]

Yes, contacted them again and it’s being replaced

[WilsonFitbit]

@ChrisHo Thank you very much for your reply! 

I'm glad to hear that your Fitbit Sense is being replaced. I hope you can continue tracking towards your fitness goals! 

See you around.