Backs of Senses Come With Scratches!

[WehuttyWanker]

Both my Sense and a friend of mine have found both our watches came with their backs covered with fine scratches. Is this just rough, poor handling during assembly? Looks like an expensive device would do a better job in handling these watches.

[marksurry]

Mine is 10 days old has been used a lot for running, it has no marks at all, rather shiny actually.  How old is your device?

[WehuttyWanker]

It was that way out of the box. I used to do watch and jewelry work and repairs and I know this was just sloppy manufacturing work.

[t.parker]

@WehuttyWanker or a resold item coming from returns.

[LizzyFitbit]

Hi @WehuttyWanker, @marksurry and @t.parker. I'm glad to see you here in the forums.

@WehuttyWanker, thanks for sharing that the back of two Fitbit Sense are covered with scratches. This isn't the type of experience that we want you to have, and I'm sorry this happened to you and your friend. I've contacted our Support team so they can create a case and provide you with assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@marksurry and @t.parker, thanks for stopping by to share your insights about this situation.

Have a nice day.

[FloppyDrive]

If you're not careful with the charger, the probes will scratch the back.