Band clip broke on my Sense

[WAKERRII]

The clip that holds the band in place broke and the band won't stay latched. I bought the watch in June. Is there any remedy for this ?

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[m-umar]

As Odyssey13 said you're in luck and should be replaced under warranty. FYI, Fitbit warranty is for two years and just google for support number if in countries than than mentioned in the previous post.

[Odyssey13]

Hi @m-umar  Fitbit warranty is only two years in some European countries and in the USA it's for one year. Customer support will know what to do.

[m-umar]

@Odyssey13very interesting to know that different continents have different periods of warranty but here is Australia it is 2 years as far as I know.

[AndreaFitbit]

Welcome to the Fitbit Community, @WAKERRII. I'm sorry to hear the clip that holds the band of your Sense broke. 

Thank you for your assistance and comments, @Odyssey13 and @m-umar.

Warranty period depends on the country. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.