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Beats headphones not working after connecting Sense

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‎10-12-2021 19:04 - last edited on ‎10-17-2021 18:14 by Fitbit Moderator

‎10-12-2021 19:04 - last edited on ‎10-17-2021 18:14 by Fitbit Moderator

Once I connected my Fitbit Sense to my phone my music on my Beats Headphones stopped working

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎10-17-2021 18:10 - last edited on ‎05-04-2024 09:43 by Fitbit Moderator

‎10-17-2021 18:10 - last edited on ‎05-04-2024 09:43 by Fitbit Moderator

Welcome, @Elishaseleisa. It's good to see you around.

I'm glad you got a Sense and thanks for letting me know about this situation. Because you mentioned that your Beats headphones stopped working, do you mean that they don't connect via Bluetooth? Let me explain that your Sense will pair (bond) via Bluetooth with a mobile device during the setup process to sync, receive notifications or use other features. That being said, I'd recommend force quitting the Fitbit app and then reconnecting your phone with your headphones one more time.

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