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Black screen on Sense

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‎08-17-2022 17:40 - last edited on ‎11-21-2024 05:47 by Fitbit Moderator

‎08-17-2022 17:40 - last edited on ‎11-21-2024 05:47 by Fitbit Moderator

I have tried everything with black screen held it down and the fitbit screen came up and then went black again then charged it and same thing again. I also cleaned it. Help pleas it’s only a couple of months old. 

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3 REPLIES 3

‎08-18-2022 08:50

‎08-18-2022 08:50

it may be time to contact support .

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‎08-18-2022 08:59

In response to SunsetRunner

‎08-18-2022 08:59

Yes I agree just wanted to make sure I tried everything. Thank you! 😃

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‎08-19-2022 00:48

‎08-19-2022 00:48

I had my Fitbit Sense since Christmas. The screen went black about three weeks ago. It still synced with the Fitbit App. I contacted support via the chat function and went through a series of procedures on instructions from the support person. Eventually I was told that I was within warranty period and was eligible for a replacement. It took awhile (I live in Vietnam), but today I got the new watch and set it up. Not pleased that it failed about 8 months into my ownership, but support from Fitbit was first rate. Hope the new one lasts a bit longer!!

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