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Bought Sense in Dubai duty free, cannot download by wifi or bluetooth

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‎10-24-2021 22:24

‎10-24-2021 22:24

I have followed the troubleshooting guidance but its not working - the Sense tells me its connected then then app tries to download the software and I get a red X on the Sense screen. I have switched off all bluetooth devices, rebooted my Samsung S10 Android many times, rebooted the Sense many times.......I have run out of option and 3 days after buying it its still not working. Help pls.

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‎10-25-2021 09:55 - last edited on ‎11-15-2024 13:03 by Fitbit Moderator

‎10-25-2021 09:55 - last edited on ‎11-15-2024 13:03 by Fitbit Moderator

@Ottvantor I hope you're doing well.

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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