help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand New Sense, Sp02, faces don't work and I can't monitor

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2021 14:46

‎06-07-2021 14:46

Owned my sense for about a week now.  I've installed the SpO2 app.  But all clock faces are "frozen" except time and date. and nothing shows up in health metrics - other than "install tracker app" (which I already did).

Best Answer
0 Votes
2 REPLIES 2

‎06-07-2021 19:45

‎06-07-2021 19:45

so I think you might misunderstand how it currently working if you have the app and you downloaded the sp02 watch face you will not seeing any info until you sleep with the watch on and I believe it necessary to swipe right on the watch turn on sleep mode when you go to bed then it starts calculating sp02 info all you will see is next day you turn off sleep mode  charge your watch up and now your watch with give a % number for me 96% as for seeing this info in the app I'm not sure if you need premium or not but it doesn't give you much info you will get more info from a finger sensor then what you will out of fitbit sense also having sp02 reduces some battery life just a heads up don't every expect the watch to stay charged for 5 days i have sp02 and have always on for the watch face and strong vibrations i get exactly two days of life but in reality i charge my watch every day regardless.

Best Answer

‎06-14-2021 18:24

In response to Converse

‎06-14-2021 18:24

What I found is that I need to turn permissions on for the clock face.  By default everything is off.  I don't think I need to do anything else except have an SpO2 clock face.

Best Answer
0 Votes