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Brand new fit bit sense won’t turn on

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‎07-09-2022 20:32

‎07-09-2022 20:32

I bought the fit bit sense today, and it already has stopped working. Even though it was nearly 100% charged, the fit bit is no longer responsive at all. The side button does not activate the fit bit and charging it doesn’t change anything either. I have checked to make sure the charger has good connection and I have checked other basic issues that could be the culprit. Still, it doesn’t even turn on anymore.

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‎07-09-2022 20:51 - last edited on ‎07-27-2024 07:21 by Fitbit Moderator

‎07-09-2022 20:51 - last edited on ‎07-27-2024 07:21 by Fitbit Moderator

Hi @Lucased - it would seem the charge cable is faulty but your watch might be good. There is a common fault with one of the 4 pins not being as prominent as the others.

Get a new charge cable from the store or return the whole thing for a refund and buy a new one.

Author | ch, passion for improvement.

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‎07-09-2022 23:33

‎07-09-2022 23:33

Hi, @Lucased, welcome to the community, I note your "Sense" is fully charged. Allowing you have set up and paired your "Sense" to your mobile phone as demonstrated in this video I suggest you talk to "Customer Support", and use the Chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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