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Broken Sense's charger

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‎11-18-2021 10:43 - last edited on ‎11-18-2021 18:06 by Fitbit Moderator

‎11-18-2021 10:43 - last edited on ‎11-18-2021 18:06 by Fitbit Moderator

Hi. I love fitbit and have had a few over the years. I currently have the fitbit sence. I love the watch and use it for running as well as a smart watch. The problem is the charger. My watch stopped charging and I realised that 1 of the pins had disappeared into the charger. I brought another a couple of months ago from fitbit. Now the exact same thing has happened again. I keep my charger on the bedside table. It has not been packed in any luggage as Iv not been anywhere. Really getting fed up with this problem. 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎11-18-2021 10:59

‎11-18-2021 10:59

Are you sure it is the Sense?  It doesn't have any pins; back is basically flat and charger attaches magnetically.

However, whichever model, new charger should have warranty.  If out of warrant, you might check Amazon; you can probably buy a 2 or 3 pack of chargers for reasonable price and get quickly.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-18-2021 11:29

In response to JohnnyRow

‎11-18-2021 11:29

Hi. Yes definitely the sence. It has 4 tiny pins that stick out of the charger. It clips on magnetically. The pins are about 1 mm out of the charger. 

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‎11-20-2021 01:09

‎11-20-2021 01:09

@Nolands  - as you say, the charge cable can be quite problematic, as can be seen by many posts.

 

Try a more robust one, it's not expensive.

Author | ch, passion for improvement.

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‎02-10-2022 17:20

‎02-10-2022 17:20

I too have loved my fitbits but the charger for the sense is a common problem known to Fitbit. Mine is being replaced however it seems ridiculous that Fitbit won’t use the fastest option for sending given we use our watches every hour of the day. They are very happy to get customers to pay more for shipping new watches the fast way but not when it’s a fault. Their bad I think. Not at all consumer focused and at odds with their brand. I’m grumpy! 

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‎02-12-2022 07:41

In response to JulieBfromNZ

‎02-12-2022 07:41

Do fitbit have service centre? They need to have one right now. Because my sense charger currently stopped workingz 

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‎02-12-2022 07:45

In response to Ajaallan

‎02-12-2022 07:45

Hi @Ajaallan -  the devices are not repairable - you can buy a new charger online or if it is under warranty probably best to contact Fitbit Support directly. They may be able to send you one

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Author | ch, passion for improvement.

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