Broken charger in brand new package

[ramap]

I literally received my new Fitbit sense an hour back or so. Finished setting it up and realized that the charger is not working , I tried my wife's Fitbit sense charger and that was working. I just opened the box. called the customer service , one of the most in-sensible person to talk to. Now I have to ship the whole stuff back and wait for another whatever amount of days to get a new one. Very frustrating experience, apparently they don't ship the charger separately. 

I was very excited to get the Fitbit sense and now I am returning that back. And it was not at all a good experience to talk to the customer service, very undertrained and does not even know how to talk to the customers. Did not expect that from this brand. 

[Guy_]

Hi @ramap  - do not send your good watch back.

Ask Fitbit to send you a new charge cable under warranty.

In the interim use the other charger.

You can also get chargers online or in stores. Not ideal when it's covered by warranty.

Many users report charge cable faults if you look in the forums for Sense and Versa 3.