12-26-2020 16:28
12-26-2020 16:28
Lately my fitbit is going worse than usual. It takes several times until i manage to unlock it. It freezes a lot. When answering calls via watch it crashes and disconnects. Battery is working irregularly. Some charges last for 4 days others only for 1....
Sometimes it won't sync, so i have to.open the app on the phone in order to sync wheather stats...sleep stats and so on...
Best Answer12-28-2020 22:12
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
12-28-2020 22:12
@l0ta have you tried rebooting it? If this doesn't help you may need to factory reset it (wipe it). This will erase all data on your device so sync first. To perform the factory reset, open settings app on your watch, scroll down to About and tap Factory Reset. Once the reset is complete, plug sense to charger and set up again by adding as a replacement device in your Fitbit app.
Best Answer12-28-2020 23:01
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
12-28-2020 23:01
I would try a shutdown.
You may also want to set the lock for only Fitbit pay.
Best Answer12-29-2020 01:23
12-29-2020 01:23
Best Answer12-30-2020 09:42
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
12-30-2020 09:42
@l0ta no this shouldn't happen. At this point try factory reset but remember NOT to remove Fitbit sense from your account!
Best Answer