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Can't access to the settings on my Sense

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‎07-29-2024 07:35 - last edited on ‎07-30-2024 10:02 by Fitbit Moderator

‎07-29-2024 07:35 - last edited on ‎07-30-2024 10:02 by Fitbit Moderator

For some strange reason I am unable to go into my settings on my Sense and check Normal in the Display Settings and Motion and Button for the wake setting.  I am stuck with Dim and Button settings only.  My battery is at 87% right now and I have tried updating the settings while it was charging. I also tried a restart.  This is so frustrating!

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-29-2024 08:13

‎07-29-2024 08:13

I kept searching the community forum and found that it somehow got stuck on sleep mode (which I never used or even knew existed). Thankful my problem is solved 👍

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‎07-29-2024 13:03

In response to LisaLisa86

‎07-29-2024 13:03

Hello @LisaLisa86 and welcome to the Community.  The touch screen is very sensitive and it is easy to make changes without realizing it.  Sleep mode and being able to set a schedule for it is a game changer for many users.  They complained that the bright screen on their Fitbit would wake them when they rolled over.  Once I started a walk on the exercise app by brushing across the screen.  My Fitbit woke me when it vibrated to let me know the GPS connected.

Accidental Sleep Mode activation is a VERY common occurrence.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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