help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't add a child account

‎11-16-2025 05:25 - last edited on ‎11-18-2025 05:10 by Fitbit Moderator

‎11-16-2025 05:25 - last edited on ‎11-18-2025 05:10 by Fitbit Moderator

Trying to set up for my child. This is the message I'm  getting. Birthday is correct. Please help? 

 

This Google Account isn't supported yet

You selected a supervised adult Google Account that isn't supported yet.

If this account was meant for a child, open their Google Account and make sure their birthday matches their age Then try to set up again. Learn more.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎11-18-2025 04:15

‎11-18-2025 04:15

Hi @ym101.  Do you use Google Family Link?  Google Family Link has its own privacy protections.  I don't have personal experience with this, but others posts say that you must remove your child from Family Link and that you can set up the account 24 hours later.  Also, how old is your child?  A child must be 13 and older in most countries, but must be 16 and older in others. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎11-18-2025 06:06

In response to LZeeW

‎11-18-2025 06:06

Hello @ym101!  It's great to see you in the Community! 

Thank you for letting us know the details about your child account.  I'll do my best to help you. 

In this help article you can find more information about the Family account: How do I manage my child in the Fitbit app? 

Keep in mind the age of your child and the Fitbit model.  The Ace models are for children under 13. 

Best Answer
0 Votes