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Can't add my credit card to Fitbit Pay on Sense

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‎11-02-2021 02:43 - last edited on ‎11-03-2021 05:54 by Fitbit Moderator

‎11-02-2021 02:43 - last edited on ‎11-03-2021 05:54 by Fitbit Moderator

I am tryng to add a credit card from a Fitbit Pay participating bank via the Fitbit app and keep getting the error message: "This card was already added to you Fitbit Pay account. You cannot add teh same card to you wallet multiple times."

I cannot see the card on my Sense (it says "no cards have been added to your wallet"), I tried deactivating Fitbit Pay via the browser dashboard, I tried the process described here: https://community.fitbit.com/t5/Sense/Cannot-add-credit-card-to-Fitbit-Pay-on-Sense/td-p/4962530  - all no luck.

Anyone have any ideas?

 

SOLVED: I uninstalled the Fitbit app and removed the Sense from Bluetooth. Then I re-installed the app and paired the Sense again. Now  I was able to set up a credit card.

BTW: I'm using an iPhone

 

Moderator Edit: Clarified subject

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‎11-03-2021 05:59 - edited ‎06-23-2024 07:38

‎11-03-2021 05:59 - edited ‎06-23-2024 07:38

Hi there, @cmitsch. Welcome to the Community Forums. 

I'm glad to hear you managed to solve the issue with your credit card after all. Thank you so much for sharing the steps that worked for you, your post will be very helpful to others who might be in the same situation. 

For more information about Fitbit Pay, see What should I know about Fitbit Pay? 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-03-2021 05:59 - edited ‎06-23-2024 07:38

‎11-03-2021 05:59 - edited ‎06-23-2024 07:38

Hi there, @cmitsch. Welcome to the Community Forums. 

I'm glad to hear you managed to solve the issue with your credit card after all. Thank you so much for sharing the steps that worked for you, your post will be very helpful to others who might be in the same situation. 

For more information about Fitbit Pay, see What should I know about Fitbit Pay? 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-16-2022 13:56

In response to MarreFitbit

‎03-16-2022 13:56

I have the same proble,

when i do the process, i have a message :

Credit card is refused, contact your bank.

 

Some help ?

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