Can't adjust between PM & AM for alarms on my Sense

[TJLatsko]

Just got Sense, trying to set alarms. It will not allow me to adjust between PM & AM 🤬🤬 Ionic was much easier to do these in. Needs to be on phone app as well, my opinion 

Moderator edit: subject for clarity 

[BfitShan]

Hello, just tap on the AM or PM will adjust it from the watch.

[TJLatsko]

Tried that multiple times, didn’t work. 

Moderator edit: format

[BfitShan]

My apologies, I must of missed that information from your original post. Have you tried a restart of your Sense by pressing on the button on the left side ?

That might clear things up. 

[WilsonFitbit]

Hello @TJLatsko, @BfitShan. Welcome to the community forums. @BfitShan Thank you for your input. 

@TJLatsko I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've followed. I'd like to let you know that you should be able to adjust the alarm time between AM & PM on your Sense as instructed here: How do I manage alarms on my Fitbit device?

Since you've mentioned that the inconvenience has persisted, I'd recommend following the tips that @BfitShan suggested. If you're unsure about how to proceed with the restart, please check: How do I restart my Fitbit device?

On a side note, your feedback is very appreciated and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Hope this helps. 

[TJLatsko]

That didn’t work either. Luckily my old Ionic still has battery life & when
that alarm went off, I set the Sense alarm. Needs to be fixed & really
should be able to do the alarms from phone too. Thanks

[WilsonFitbit]

@TJLatsko Thank you for your reply. 

I appreciate your help in following the tips and thank you very much for your suggestion. While alarms can be turned off on most Fitbit devices, it is instructed to adjust them in the Fitbit app if you can't do this on the Fitbit devices.

At this time, if you require further assistance, I'd recommend reaching out to our Support Team. Please note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

See you around.