Can't connect Alexa service with new phone using Sense

[jgauthier]

Got a new phone, and migrated all my data.

I am trying to get my voice assistant working again but I am not having any luck.

After selecting "Amazon Alexa" I sign in, and and select "Allow" and then I get a pop-up that says:

"Unable to connect"

"There was an error connecting to your Amazon account. Please try again".

Here is what I have done.:

• Removed ALL amazon applications from the phone. 
• Tried to change my default browser from Firefox to Chrome  (Because it's launching the authentication in a browser, not in an application)
• Changed the phone setting "Open links in apps" to off - to try and force it within the browser. (And changed it back)
• Rebooted the phone
• Removed Sense and Re-added sense
• Went into Amazon's devices and de-registered the Sense, so it would register anew.

And nothing worked.  I'm out of ideas.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome back to the Fitbit Community, @jgauthier.

Thanks for letting me know about this situation when trying to connect with Alexa using your Sense. I appreciate the explanation of the steps you did to improve the situation.

I recommend you to contact Amazon customer service, since the message specifically says they're unable to connect to your Amazon account.

[Bsudduth01]

Having same issue.  Did you find a solution? 

[jgauthier]

Nope.  I haven't wanted to open a ticket with Amazon, because they'll just point back to Fitbit. But tonight I will

[jgauthier]

As expected:

https://www.amazonforum.com/s/question/0D56Q0000DfV6i3SQC/voice-assistant-with-fitbit

Fitbit points to Amazon.

Amazon points to Fitbit.

Guess it's just a function I've lost access to forever.

[Sleeper_Awakens]

It's not just Fitbit. I have other apps that are failing on my new phone. Those apps seem to work fine if they're not connected to Bluetooth. 

[Sleeper_Awakens]

This has got to be a Fitbit app issue. Something to do with how it utilizes Bluetooth protocols. I listen to music on Muzio player for 10 minutes with Bluetooth off. I listen for another 5 minutes with Bluetooth on. Music continued to play nonstop. But within a minute of opening the Fitbit app, my player stopped.