Can't connect Sense to WiFi or Bluetooth

[SunsetRunner]

Charged my sense last week and now cannot connect to Wi Fi or Bluetooth 

Tried reset account, still not working . Now it requires recharging every 24 hours. States the battery charge should last for 6 days? Can not connect to help centre for any satisfaction 

Any way I can get support. 

Rayb23

Sense is only 14 months old.

Moderator Edit: Clarified subject.

[Guy_]

HI @SunsetRunner - often when you suddenly find a high discharge rate the watch has a fault. But it is not always the case.

If you are still having problems after restarting it and as you are having syncing problems this may contribute to high battery usage.

Let's try to resolve the syncing issue. Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on or other watches.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

This often resolves the sync and can resolve the battery drain.

If not, remove the watch Bluetooth entries from the phone and in the Fitbit App, setup the watch with Add more devices, select your Sense and replace, then try syncing.

[Robi1945]

I tried it with mine, no success... 😩

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. @SunsetRunner Thanks for stopping by!  I appreciate you guys for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit devices are not connecting to your WiFi or Bluetooth. I understand how you must be feeling. We're here to help! @Guy_ Thank you so much for your input! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[SunsetRunner]

I'm totally dissatisfied with the responses I have received. Nothing has been easy for a senior like me to understand This has been going on for quite some time now and in frustration,  I have ordered a new Smart Watch from another supplier Sorry, I cannot recommend Fitbit as a reliable watch.Sent from my Galaxy