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Can't connect my Sense to Wi-Fi

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‎08-01-2021 21:05 - last edited on ‎08-02-2021 12:34 by Fitbit Moderator

‎08-01-2021 21:05 - last edited on ‎08-02-2021 12:34 by Fitbit Moderator

I can’t get my Sense to connect to WiFi, and I’ve tried everything. Help!!!

 

 

 

Moderator edit: subject for clarity

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‎08-02-2021 02:46

‎08-02-2021 02:46

Hi @Marvab2,

 

what are you trying to do with WiFi? WiFi is only used for firmware updates and the synchronization of music.

Not every WiFi network is supported:

Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. 

 

https://help.fitbit.com/articles/en_US/Help_article/2233.htm 

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