Can't get Bitmoji to teleport to Sense

[Stephie71]

I got my new Fitbit Sense and downloaded the Bitmoji clock face, that I had on my Versa, and I can't get it to teleport. I tried deleting the app and downloading it again, I restarted my phone, I even disconnected Snapchat and the Bitmoji apps and reconnected them and it still won't work. It just says "connected preparing to teleport" but there is no percentage to show it's working. Can anyone help with this?

Moderator Edit: Clarified subject

[Stephie71 · Accepted solution]

Once I deleted the Bitmoji clock face from my app and added it back, the teleport worked.

[LizzyFitbit]

Hi there, @Stephie71 and welcome to our Community.

Thanks for taking the time to troubleshoot your Sense. I'm glad you sorted this out and I'll mark your post as the Best Answer to help other members visiting the forums.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends, find great tips and start your own topics. Have a good one! 😎

[maliha32]

What worked for me on my Android is making sure I had 5 bars on my phone! I tried a couple days on either wifi or data but noticed it finally worked when I had 5 bars, I also redownload Fitbit, Bitmoji and Snapchat and logged into all of them, I think you just have to have a pretty strong phone signal.

[Stephie71]

Once I deleted the Bitmoji clock face and added it back, it worked. Thank you though!