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Can't get my Sense to turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2022 06:40 - last edited on ‎07-22-2022 17:08 by Fitbit Moderator

‎07-22-2022 06:40 - last edited on ‎07-22-2022 17:08 by Fitbit Moderator

My husband and I both have a Sense and have had them plugged in for about a week - now we can't get them to turn on.  How does that work?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-22-2022 06:50

‎07-22-2022 06:50

Hi @cherylnrldon  some reason you left them charging for so long? It doesn't take that long to get them fully charged. If you haven't already, check out the Sense area where there are specific articles, videos and illustrations to assist you. click to go to that area. You might want to read the "How to get started with the Sense" first. 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-22-2022 07:08 - last edited on ‎07-22-2022 08:16 by Fitbit Moderator

In response to Odyssey13

‎07-22-2022 07:08 - last edited on ‎07-22-2022 08:16 by Fitbit Moderator

I don't wear it all the time - and I've been out of town and left it on the charger.It doesn't vibrate when I hold the button down to turn on

 

Moderator edit: removed personal information. 

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0 Votes

‎07-22-2022 17:13

In response to cherylnrldon

‎07-22-2022 17:13

Hi there, @cherylnrldon. @Odyssey13 Thanks for your amazing help!

 

@cherylnrldon I'm sorry yours and your husband's Sense isn't working correctly and appreciate your efforts while working on this matter prior to posting. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.

Best Answer