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Can't log into my Fitbit account

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‎10-11-2023 18:41 - last edited on ‎10-12-2023 06:28 by Fitbit Moderator

‎10-11-2023 18:41 - last edited on ‎10-12-2023 06:28 by Fitbit Moderator

I am not sure what happened tonight but I went in to update which app I get text notifications on and it was completely blank. I tried to sign out and back in and when I try to sign in with Google, I get an "Oops something went wrong" message. Now I am completely out of my fitbit app and am unsure why. I tried logging out, uninstalling/reinstalling, restarting my phone and nothing has worked.

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-11-2023 19:05

‎10-11-2023 19:05

Mine has been doing the same thing since 1:30pm today. I've done all the same steps with no luck. Hopefully it's fixed soon. 

Best Answer

‎10-11-2023 19:07

In response to Mandy-Wallace

‎10-11-2023 19:07

Ok... at least it isn't only me... Thanks, Mandy

Best Answer

‎10-11-2023 19:17

‎10-11-2023 19:17

Me too. Is trying to change the clock and add an app and it didn't show my Fitbit. Other settings didn't work right so I logged out and now cannot login on the app. I can login online here with the same info I was using for the app so I know I have the correct login info. IDK what the deal is.... but it sucks. This is the time of day I go over my stats and do whatever I need to in the app like adding food and drink etc. 

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‎10-11-2023 21:51

‎10-11-2023 21:51

Looks like the app is back up. I was just able to sign in about 10 minutes ago. 

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0 Votes

‎10-12-2023 04:20

In response to Sabres032

‎10-12-2023 04:20

Yep! Thank goodness! I got back in this morning when I got up 🙂 

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‎10-12-2023 09:54

In response to ALP1976

‎10-12-2023 09:54

The entire FitBit site went down for a few hours yesterday

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0 Votes