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Can't login to my account

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‎07-09-2021 05:39

‎07-09-2021 05:39

I cannot login to my account if I try to login through the web it says "error 1006 access denied the owner of this website has banned your IP address" and if I try to login through the app it says invalid email/password hence I know that both are correct and I also tried clearing the cache and uninstalling the app and then reinstalling it again and rebooting the device but the problem is still persists

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‎07-09-2021 08:05

‎07-09-2021 08:05

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎07-09-2021 16:22

In response to Odyssey13

‎07-09-2021 16:22

Welcome to the Fitbit Community, @senseuser110 and thank you for your assistance @Odyssey13. Thanks for letting us know that you can't log in to your account.

 

The issue may be related to your IP address and should resolve within 48 hours. I noticed that you already got in touch with our support team.

 

Thank you for your patience and for visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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