Can't pair my Sense with my phone

[sickalta]

bluetooth says app is needed tom use device for pairing sense

Moderator Edit: Clarified subject

[Guy_]

Hi @sickalta - you can't pair your watch using the phone's Bluetooth.

Instead login to the Fitbit App and if it is already installed it may prompt you and connect, if not use setup a device (or Add more devices, and replace existing watch), see How do I set up my Fitbit device?

[MarreFitbit]

Hi there, @sickalta. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. We're here to help you!

If the steps recommended by @Guy_ don't work, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Nevertheless, I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!