Can't read text messages on Sense

[bookluvr4u]

I have a new Sense. I'm connected to a Samsung Galaxy S20. The sense notifies me when I have a new message but the only option I have is to clear or open. When I choose open, it opens it on my phone and not the watch. How do I fix this?

[Guy_]

That's how it works, the watch gives you a summary, and a preview if you click on it, but not necessarily the whole message if its long.

[bookluvr4u]

It doesn't even give me the summary or part of the message. Just the notification that I got a text message and when I click on it, the option to open or clear. If I click open it opens on my phone. It doesn't even show me a one word text.

Sent from Yahoo Mail on Android

[Guy_]

Hi, That's already good feedback.

In which case its probably a setting on your phone that's not exposing the message.

Check the options on your phone for notifications from what ever app that is not making the text available to the Fitbit App.

If the Fitbit App can't see the text it can't send it to the watch.

[JCanPhoto]

Any updates to this problem? I have the same problem with my new Sense.

[Guy_]

@JCanPhotoDid you follow the previous advice?

If you have an iPhone see it may help.

[JCanPhoto]

Yes, I have tried every setting that I can think of. I have a Samsung S20+.

[Guy_]

@JCanPhoto  Probably best to contact Fitbit Support directly. They may be able to help you.

[Dezzzzzz]

Have you made sure that all of your permissions are on allowed for fitbit in your phone?

[bookluvr4u]

So, I reached out to tech support and this is what they told me and it worked:

• Open your "Messages" app on your Android device.
• Go to "Settings."
• Click on "Notifications."
• Make sure there is a checkmark next to "Preview Message"  (If you don't see this option, it might be under 'In-app notifications settings')

Then, sync your Sense and test the notifications. 

On my S20 5G I found it under Notifications > In App Notifications Settings

I was turned off on my phone. I turned it on, sync'd the fitbit, had my husband send me a text and voila! I could read and reply to it!

[Owenmom2]

I am having the same problem, i get alert that I have a txt msg, only options are open which opens it on my phone, or clear it. I have tried everything above, still nothing has worked, In regards to the notifications settings only options are already checked, i go to in app notification settings options arepreview new messages, but that will show my txt messages on my lock screen on my phone, which i dont want. so now what