Can't restart my Fitbit Sense

[psjcal]

When I attempt to restart the watch an app comes up & no matter how long I press the button the screen changes from clock face to app but will not restart. I tried changing clock to every one installed w/o change in behavior. I finally uninstalled the app restarted then reinstalled -- same problem. I would like to have this app but must occasionally do a restart so until fixed am forced to leave uninstalled.

Appreciate all ideas.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @psjcal. Nice to see you around! 

Thank you very much for the information and for the steps you've followed prior to posting. At this time, I'd recommend making sure that you're restarting your Fitbit Sense as suggested in this help article: How do I restart my Fitbit device?

If you still require further assistance with this process, I'd recommend contacting our Support Team through chat or over the phone and they will guide you to complete the restart process and they will also review the behavior of your Fitbit Sense. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Hope this helps. 

[psjcal]

I apparently did not state the problem clearly. I know how to restart -- I am UNABLE to restart. Upon pressing the button to restart, the EKG app opens & it does not matter how long I press, 10, 20 or more seconds the watch will not restart. I uninstalled EKG & then it restarted. I tried reinstalling EKG & experienced the same problem. I need to be able to restart if necessary & I want the EKG function.

TIA assistance

[Guy_ · Accepted solution]

The best way for sure to restart the watch is to swipe left, click Settings and at the bottom, Shutdown.

Place it on the charger to restart it, then you can avoid the tricky to operate button, which may take some getting used to.