Can't set up my Sense 2 with my new phone

[Haleyo]

I have a sense2 that I was using on a Samsung phone. I have factory reset the watch and deleted the watch from my app. I am now trying to setup up on a different account and on an iPhone and it can't even be discovered to setup.

[EstuardoFitbit]

Hey there @Haleyo, welcome to the Fitbit Community! 

I'm sorry to read this is happening to you. Let's work together to get your watch ready!

Although you have removed the device from the account or app, it is possible that it is still connected to the Bluetooth of your old Samsung. Please, before setting it up with your new phone, make sure that your Samsung isn't nearby or is turned off!

Please follow the steps described here once you have taken that into account!

[Haleyo]

Yes I have made sure of that and it is still not working.

[EstuardoFitbit]

Hey there @Haleyo. Thanks a lot for the confirmation! 

We have just released a new Fitbit app version (4.42), and it's possible that your phone hasn't received it yet. Please try uninstalling the app and then installing it again! Your phone might be missing the update.

In case that didn't work, please let me know so I can continue helping you!