Can't setup my Sense with my phone

[Amizzle88]

My fitbit sense wouldn't connect to my bluetooth.

I have done the following and still no luck.

Turned bluetooth off and back on

Turned sense off and back on

Disconnected fitbit sense from bluetooth

Forget this device from bluetooth

Uninstalled and reinstalled fitbit app three times.

Done a factory reset on fitbit 

Phone has updated software

Fitbit app is most updated version of app

Now it wont even connect to my bluetooth at all. What's the point in a $300 fitbit If I cant even use it now. I'm very frustrated and need help fixing this sooner than later.

Moderator edit: subject for clarity 

[Guy_]

After a factory reset did you reinstall the device with Add device in the Fitbit app?

This is quite a common occurrence recently so if all else fails or you need detailed guidance for your particular case try Fitbit Support They may be able to help you.

[Rich_Laue]

Are you using the Fitbit app to setup your Sense? 

At what point of the setup does the failure occur? 

Do you get any error messages? 

Their is nothing you can do through the phones Bluetooth, everything must be done through the Fitbit app. 

[WilsonFitbit]

Hello @Amizzle88 Welcome to the Community Forums! @Guy_ @Rich_Laue Thanks for your great input! 

@Amizzle88 I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day!

[Reneesc]

I'm having the same problem! It worked yesterday..it updated overnight and now I'm told my phone is not compatible.. $300 down the drain.. so disappointed and frustrated 

Moderator edit: word choice

[Rich_Laue]

Fitbit keeps a very small list of phones that are known to not work, I think it is 3 or 4 models. 

The main list is only of phones that where tested, trouble booted and known to work. Everything in between is untreated and may or may not have all functions working. 

They also k be specific tips for android and iOS. 

[WilsonFitbit]

Hello @Reneesc Welcome to the Community Forums! @Rich_Laue It's great to see you around and thanks for your input! 

@Reneesc I'm very sorry for the experience and thanks for your feedback! As mentioned by @Rich_Laue the Fitbit app was optimized to work on certain mobile devices to ensure the connection with a Fitbit device, and the performance of its features. I understand where you're coming from about your phone not appearing in the compatible devices list. Our team continues working hard to add more devices so I recommend checking back soon to see if your device has been added. 

On a side note, I was informed by our Support Team that you reached out to them yesterday.  If you have additional comments or inquiries, the best way to get help is to contacting one more time via chat or over the phone. Click here to get connected. Make sure to mention that you have a case so they can assist you from there. 

Have a great day!