Can't turn off DND nor sleep mode on my Sense

[JADEL7]

On my Sense, how do I turn off the disturb and sleep mode buttons, when they are both on simultaneously? (The instructions say this shouldn’t be possible - but it clearly is)

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi @JADEL7 welcome to the community, you can reach the Do Not Disturb and Sleep mode selections by

Swipe left from your clock screen>settings>swipe up to quiet modes>set focus mode to "Off">DND to "Off">Sleep mode to "Off" >SYNC These settings turn them all off.

If you want to turn off notifications, screen illumination and mute notifications while you sleep - Swipe left from your clock screen>settings>swipe up to quiet modes>Sleep mode to "On">touch schedule mode & set off hours to "on">set the start & end times>SYNC. If DND is on it suppresses the notifications, screen illumination and mutes notifications until the status is changed by the Sleep mode timetable.

I hope this helps but if I've misunderstood your question please post here again. 

Cheers

[JADEL7]

Many thanks for taking the time to respond. Unfortunately, that is not the solution to my problem , where both SLEEP and DND are ‘on’. Bizarrely, it seems impossible to change either one to ‘off’ when both are ‘on’.

Sent from Mail<> for Windows

[Fitinned]

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@JADEL7 wrote:
Many thanks for taking the time to respond. Unfortunately, that is not the solution to my problem , where both SLEEP and DND are ‘on’. Bizarrely, it seems impossible to change either one to ‘off’ when both are ‘on’.

Sent from Mail<> for Windows

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Hey Jadel7

Did you find a solution for this problem? I have the same problem, it started when I did the latest update..

[Gr4ndp4]

HI, @Fitinned & @Fitinned, have you tried restarting your "Sense", this often resolves persistent issues. Do not use the factory reset as this will delete your data.

I hope this helps

Cheers