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Can't unlock my Sense with my phone

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‎11-24-2022 13:03 - last edited on ‎11-25-2022 04:30 by Fitbit Moderator

‎11-24-2022 13:03 - last edited on ‎11-25-2022 04:30 by Fitbit Moderator

I added a PIN number, now I forgot it, can anyone advise how to reset.  Fitbit gave me 35% off new devise.  I cannot reset my clock or do anything with sense.  My watch is 17 min behind actual time.  

help

Jerome Jeans

 

Moderator Edit: Clarified subject

 

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3 REPLIES 3

‎11-24-2022 13:18

‎11-24-2022 13:18

For time, only way to set is to sync; then takes time and date from phone.

 

For forgotten PIN

JohnnyRow_0-1669324681479.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-25-2022 04:33 - edited ‎06-11-2023 05:21

In response to JohnnyRow

‎11-25-2022 04:33 - edited ‎06-11-2023 05:21

Hi there, @Fortmac. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Sense before reaching out. 

If the tips and recommendations provided by @JohnnyRow did not help, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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‎11-25-2022 09:25

In response to MarreFitbit

‎11-25-2022 09:25

Not very helpful

Thank you

Sent from my iPhone
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