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Can’t use my Versa 2 after installing Sense

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‎09-28-2020 23:53

‎09-28-2020 23:53

After installing Sense I don’t see my Versa2 device anymore and cannot sync with it on Fitbit app, i am still able to connect and sync with Blaze

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‎09-29-2020 01:14

‎09-29-2020 01:14

Hi and welcome to the Community!

 

As you are aware, Fitbit supports multiple trackers connected to an account, but there are restrictions. Fitbit say:

 

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

taken from: https://help.fitbit.com/articles/en_US/Help_article/1715.htm

 

This means that when you connect the Sense, it replaces the Versa 2 and vice versa. There is no way round this limit to have both the Sense and Versa 2 connected at the same time.

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