Cannot add credit card to Fitbit Pay on Sense

[Fanaticus]

Hi,

I am trying to add my new credit card to Fitbit Pay and it goes through whole process (preparing device, contacting bank, terms and conditions) but finally doesn't add it. After accepting terms it just returns to the first screen (Add card). Old credit card was the same (Revolut MC) and everything worked ok. All sw is updated to last version.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Fanaticus. Welcome to the Community Forums.

Thanks for the details and your efforts while working on this situation. This is odd and to work on this, may I know the model of your phone? Did you see an error message during this process? While your previous card worked fine, have you verified if your country is correct in your Fitbit account? I'm asking this as Revolut is a supported bank in select countries and if the location is incorrect, that might be causing this issue.

Once you've done that, please give a try to the following steps:

1. Forget your Sense from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Tap your profile icon > Sense > Wallet and follow the on-screen instructions to add a payment card.

[Fanaticus]

Hi,

my phone is Crosscall Trekker-X4 running Android 9.

Country setting is ok and I already tried your suggestion but result was the same.

I can try to uninstall and install Fitbit app on the phone?

[LizzyFitbit]

@Fanaticus It's good to see you again.

Thanks for getting back with the requested information, as well as checking your profile details. Because you have an Android phone, let's give a try to these other steps:

1. Forget your Sense from the Bluetooth settings.
2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap Force Stop and uninstall the Fitbit app.
4. Reboot your phone.
5. Reinstall the Fitbit app and log back into your account. Then, pull down on the screen to force a manual sync.
6. Try adding a payment card one more time.

[Fanaticus]

Unfortunately after those steps behaviour is the same

[LizzyFitbit]

Hi there, @Fanaticus.

I'm sorry the issue persists, and thanks for the time taken while troubleshooting your Sense. This shouldn't be happening and because the possible steps were exhausted, I'd recommend getting in touch with our Support team so they can investigate what may be occurring and provide you with further assistance. Please click here to get connected with them via chat or phone, and let them know the steps you've tried so far.

Have a good day.