Cannot get Sense out of 24 hour military's format clock face

[TZiady]

Please see attached. I have tried all settings that I can find and have changed the ones on the dashboard (actually that was already set to 12) and no luck...

Setting

NM what I try - 24 hr format

 Moderator edit: updated  subject for clarity. 

[Odyssey13]

Hi @TZiady  did you click to save changes on the dashboard ? Might just be a glitch. Try syncing a few times to get it to behave? Restart your phone, too.

[TZiady]

Thank you very much for the reply. I have tried all this steps and my watch still displaying 24 hour time. Does the clock face affect this? Perhaps the problem is the clock face. 

[TZiady]

@Odyssey13 even weirder, last evening I touched the clock and it changed briefly to the correct format; but before realizing I touched it again and it went back. Now I cannot replicate the behavior. Will keep testing and update....

And FYI  I tried different CLOCKS and it is still showing 24 format... it is 06.10 now.

[Odyssey13]

@TZiady  you sure have the mystery of the week. Which Fitbit do you have? Sometimes a restart of the device helps, have you tried doing that? It's similar to rebooting a phone or computer. I've contacted a moderator to stop by to see if they have any suggestions.

[TZiady]

It is the Sense. 

[AndreaFitbit]

Thanks for getting back to us and for mentioning all the steps you have followed in order to set your time in 12 hour format @TZiady. Thank you for your assistance and for flagging this thread @Odyssey13. 

Since you already set the 12 hour format in your computer, changed clock faces and restarted your watch. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thank you for your patience and for visiting the forums.