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Cannot log in to account to pair Sense

ANSWERED
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‎09-23-2022 04:10 - last edited on ‎09-26-2022 18:18 by Fitbit Moderator

‎09-23-2022 04:10 - last edited on ‎09-26-2022 18:18 by Fitbit Moderator

Hi all!

I recently bought a Sense, charged it, installed the Fitbit App as requested by the smartwatch, went to Fitbit.com and set up an account using Google, but the option to Log in with Fotbit account is still greyed out and unavailable. So apparently I cannot pair the watch to my phone.

What am I doing wrong?

Cheers!

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎09-25-2022 09:50

In response to DramaQueenDiva

‎09-25-2022 09:50

Hi!

I've already contacted Fitbit Support in the meantime - turns out my Andoroid version (7.1) isn't supported and instead of the official Fitbit App I ended up with a (very) similarly-named third-party application. No surprise it didnt work.

Thank you for your time though!

View best answer in original post

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2 REPLIES 2

‎09-24-2022 17:42

‎09-24-2022 17:42

Have you tried just typing in your credentials as opposed to using Google to log you in?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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0 Votes

‎09-25-2022 09:50

In response to DramaQueenDiva

‎09-25-2022 09:50

Hi!

I've already contacted Fitbit Support in the meantime - turns out my Andoroid version (7.1) isn't supported and instead of the official Fitbit App I ended up with a (very) similarly-named third-party application. No surprise it didnt work.

Thank you for your time though!

Best Answer
0 Votes