help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot use Alexa with Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2022 10:07

‎06-21-2022 10:07

I just got a new Sense last week, and have been trying to setup Alexa on it, but keep getting an error that the Amazon shopping app keeps closing, and it will not allow me to continue with the setup.  I tried clearing the cache for both Fitbit and Amazon with no luck.  I also tried to setup Alexa using my tablet, but got an error message that ere's a bug in the Amazon shopping app that is preventing it from connecting to Fitbit.

Best Answer
0 Votes
2 REPLIES 2

‎06-22-2022 18:06

‎06-22-2022 18:06

Thank you for visiting the Fitbit Community, @TaraLR.

 

I’m sorry to hear that you are having difficulties to set up Alexa on your Fitbit Sense. Your time while dealing with this situation is highly appreciated.

 

In this case, I would recommend restarting your Watch. Then, please try again to set up Alexa by following the instructions in this article.

 

If you continue getting the same error, please attach an image for further investigation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎06-22-2022 18:13

‎06-22-2022 18:13

Hello @TaraLR 

I believe I can help with this issue. First uninstall the amazon shopping app from your mobile device. Then go back to the fitbit amazon app. Let the app set up your amazon account through your phone browser. After everything is complete try using alexa on your watch. If that works you can then reinstall the amazon shopping app on your phone. 


😃 I hope that helps and gives you the best answer to get your Alexa up and running..Please let me know 

Best Answer
0 Votes