help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charging Cable Left pin recedes on my Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2023 13:52 - last edited on ‎05-15-2023 13:13 by Fitbit Moderator

‎05-14-2023 13:52 - last edited on ‎05-15-2023 13:13 by Fitbit Moderator

I am on my fourth charging cable after approx 18 months.. They last approximately six months. Upper left pin recedes, fails to make contact and therefore doesn't charge.   One was replaced under warranty. The third was refused so I ordered "after market" replacement which also broke in same way.  Lost cause.

 

Moderator edit: clarified subject.

Best Answer
3 REPLIES 3

‎05-14-2023 20:11 - last edited on ‎08-14-2024 06:00 by Fitbit Moderator

‎05-14-2023 20:11 - last edited on ‎08-14-2024 06:00 by Fitbit Moderator

Hi @pzalmezak - it could be your watch was not made to the correct tolerances or isn't cleaned before each charging that causes the pin to fail.

Also the instructions are misleading, never plug in the cable without a watch attached already and always unplug before removing the watch from the cable. 

The design is poor because it's magnets can attract objects when still plugged in and cause a short circuit, amongst other issues with exposed live terminals.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎05-14-2023 20:52

In response to Guy_

‎05-14-2023 20:52

Thank you! I will try these tips. I always leave it plugged in.

sent from Paul Zalmezak's mobile
Best Answer

‎05-16-2023 23:24

In response to pzalmezak

‎05-16-2023 23:24

I am also on my 4th charger, each only lasting a few months. The last 2 chargers I was extremely careful, read all the feedback on the forums and tech support. I gently attach the charger to the watch and then plug in the usb to the power, to remove, I unplug the usb then disconnect the charger from the watch, unfortunately same issue occurred with the pin sinking and watch no longer charging. I love my fitbit sense, its fantastic but not viable due to this design fault.

Best Answer