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Charging cable isn't charging my Sense

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‎11-13-2020 13:43 - last edited on ‎11-15-2020 09:06 by Fitbit Moderator

‎11-13-2020 13:43 - last edited on ‎11-15-2020 09:06 by Fitbit Moderator

My Sense charger cable is not charging my watch, please help.

TIA.

 

Moderator Edit: Clarified subject

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‎11-15-2020 09:15

‎11-15-2020 09:15

Hi @Cheryl.Clayton. Welcome, it's great to have you on board.

 

Thanks for sharing that your charging cable isn't working with your Sense. Just to confirm, have you made sure to attach the charging cable correctly to your Sense? Do you see any damage on your charging cable or Sense charging area? While it might be an issue with the charging cable, I'd recommend to give a try to the troubleshooting steps described in this help article and let me know how it goes.

 

I'll look forward to your reply.

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