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Charging issues

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‎01-09-2023 13:24

‎01-09-2023 13:24

I used to be able to just put my watch on the charger but now I have to fiddle with it to get it to connect properly. Is it my watch or the charger???

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‎01-10-2023 03:19 - edited ‎01-10-2023 03:21

‎01-10-2023 03:19 - edited ‎01-10-2023 03:21

Hi @kc90 Unfortunately it is often hard to tell which is faulty, but check the spring loaded pins on the charger. Sometimes one of them sticks so doesn't make good contact with the watches charging contacts.

Also have a read of THIS Help Article on Charging problems - something there might help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-10-2023 12:40

‎01-10-2023 12:40

Try cleaning it with (back of watch and charger to watch contact) with a cotton swab and rubbing alcohol. That should help, but you might also need a new cable. See if the four contact points sticking out of the charger contact surface are the same length. Mine had one that was shorter than the rest, and I would often get a message "slow charging, try another outlet". Fitbit sent me a new cable and problem was totally solved.

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