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Cover on Sense pops off

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‎03-18-2023 20:42 - last edited on ‎03-19-2023 12:54 by Fitbit Moderator

‎03-18-2023 20:42 - last edited on ‎03-19-2023 12:54 by Fitbit Moderator

The cover on my Sense watch pops off and will not stay in normal position 

 

Moderator Edit: Clarified subject

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‎03-19-2023 12:58 - last edited on ‎03-30-2024 13:00 by Fitbit Moderator

In response to Heather-S

‎03-19-2023 12:58 - last edited on ‎03-30-2024 13:00 by Fitbit Moderator

Welcome to the community forums, @Johnnyb219. @Heather-S Thanks for stopping by to help our member.

@Johnnyb219 Thanks for bringing this to our attention. I'm sorry this happened to your Sense and I've requested a case on your behalf so you can receive further assistance. Our Support team will send you an email with more information, please keep an eye on your inbox.

View best answer in original post

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2 REPLIES 2

‎03-19-2023 04:47

‎03-19-2023 04:47

@Johnnyb219 Since that is a hardware issue, you need to contact Customer Support. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎03-19-2023 12:58 - last edited on ‎03-30-2024 13:00 by Fitbit Moderator

In response to Heather-S

‎03-19-2023 12:58 - last edited on ‎03-30-2024 13:00 by Fitbit Moderator

Welcome to the community forums, @Johnnyb219. @Heather-S Thanks for stopping by to help our member.

@Johnnyb219 Thanks for bringing this to our attention. I'm sorry this happened to your Sense and I've requested a case on your behalf so you can receive further assistance. Our Support team will send you an email with more information, please keep an eye on your inbox.

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0 Votes