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Daily heart rate graph not showing but weekly is

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‎01-12-2025 13:50 - last edited on ‎01-24-2025 10:32 by Fitbit Moderator

‎01-12-2025 13:50 - last edited on ‎01-24-2025 10:32 by Fitbit Moderator

Daily heart rate graph not showing but week is.

 

all areas of the app work fine. 
HR records and averages 

but the graph that used to show peaks in the day by hour doesn’t show any line. Neither does any day if you cycle back through them? 
I have tried most processes on this community with no prevail 

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4 REPLIES 4

‎01-13-2025 05:09 - edited ‎01-13-2025 05:09

‎01-13-2025 05:09 - edited ‎01-13-2025 05:09

Hi @Andyredfern89 ! Welcome to the Community ! 
Thank you very much for your message about your daily heart rate data, and I am sorry to know you have this problem.
Could you confirm if this situation concerns the "heart" tab and on this tab, you don't see any graphics?
If so, this is a matter that our team is looking into closely.
However, several users found that the issue was resolved by changing the time format of their cell phones from 12 hours to 24 hours (iOS System).
To do this, on your mobile:
Settings > General > Date & time > 24 hours > Slide to ON.
Then restart the Fitbit app (closing it by swiping up), reopen the app and see if the graph appears. This should instantly resolve the issue.
Please always pay attention to community posts, as any news on this subject will be published through this channel.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎01-13-2025 05:13

In response to MarioSFitbit

‎01-13-2025 05:13

Yes this works.

 

Does this mean i have to keep it as 24hours for the Fitbit to work properly? 

id rather keep my 12hour clock for multiple reasons 

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‎01-13-2025 05:15

In response to MarioSFitbit

‎01-13-2025 05:15

Yes this works.

 

Does this mean i have to keep it as 24hours for the Fitbit to work properly? 

id rather keep my 12hour clock for multiple reasons!

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‎01-13-2025 05:21

In response to Andyredfern89

‎01-13-2025 05:21

Hi @Andyredfern89 ! Thank you for your message and confirmation. 

Using the 24-hour clock format is currently a workaround for the heart rate graph.  Unfortunately, until there is a fix rolled out for the issue, the option would be to switch to 24-hour format when you want to check your heart rate graphs, then switch back to 12 hour for normal use.
I know this is not the ideal solution, I totally understand you, but it is the current alternative as long as our developers find the definitive solution.
Stay tuned as we will be posting any news about it. 
Best wishes, 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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