I have read all these other posts on the forum. I have seen the following directions but they aren't working. My phone is not paired with my fitbit and my fitbit won't even show up as a pairing option in spite of being reset countless times. I have also completed all the steps below. The problem is the fitbit only says Data not cleared, Sync & Try again regardless of being reset.
Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.
With that being said, please confirm if you've followed the steps below to solve this issue:
- Unpair your Fitbit device from your phone's Bluetooth.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Set up the Fitbit device to the relative's Fitbit account.
- If there is no connection, restart the Fitbit device.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer